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Outsourced Technical Support

CommuniCom's Outsourced Technical Support Operational and Data Center services provide technical support through on-site implementation and a Help Desk staffed by Microsoft Certified Systems Engineers (MSCE'S), Microsoft Certified Professionals (MCP's), and Technical Support Assistants. Read CommuniCom's Outsourced Technical Support client Testimonials

Why a small to medium sized business should outsource their Information Technology services:

1. They have a difficult time hiring and retaining IT personnel.
2. They cannot offer a career path to these individuals.
3. Most in-house IT personnel do not possess 100% of the skills required to compete technologically today.
4. They need a strategic technology plan
5. They need networking and connectivity problems solved and don't have the expertise in-house.
6. They wish to keep key management focused on their core business, which is not technology.

CommuniCom's Outsourced Technical Support methodology:

1. Account Executive learns about the role technology plays in a customer's business and helps to form a list to define customer's current and future needs.
2. IT Department performs a Technology Audit which serves as the foundation for a Findings and Recommendations Summary.
3. Customer and Account Executive define priorities suggested by the Summary and create a schedule for implementation.
4. Implementation is divided among CommuniCom's available resources for execution.
5. Account Executive and director of Operations consult with customer on an on-going basis to work out a Strategic Technology Plan which is a working document serving the future requirements of the business.