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Client Satisfaction Survey

CommuniCom is committed to customer satisfaction. Please take a few moments to complete this survey. It is a major source of information to us, and provides us the opportunity to consistently improve our services. Upon completion, this survey is sent directly to my attention. Each and every rating below "met expectations" will receive my direct attention. Therefore, please include contact information so that I am able to follow up on instances of unacceptable performance of our Company.

Thank you in advance for your honest evaluation of our services.
Richard Schwartz
Acting General Manager
CommuniCom, Inc.
dschwartz@communicom.net

Client Information
Organization Name:
Contact Person:
Phone Number:
E-mail:
Rating Categories
1 - Surpassed Expectations 2 - Met Expectations 3 - Did Not Meet Expectations 4 - Not Applicable
Business Development Team Survey:
Account Executive's attitude:	1 2 3 4
Account Executive's level of professionalism:	1 2 3 4
Account Executive's knowledge:	1 2 3 4
Account Executive's assessment of my needs:	1 2 3 4
Account Executive's timeliness with proposal delivery:	1 2 3 4
Account Executive's overall communications:	1 2 3 4
Account Executive's follow-through:	1 2 3 4
The "care factor" of my Account Executive:	1 2 3 4
The appearance of my Account Executive:	1 2 3 4
Creative Service Team Survey:
The product delivered by Creative Services:	1 2 3 4
Creative Services professionalism:	1 2 3 4
Creative Services skills:	1 2 3 4
Creative Services timeliness in meeting milestones:	1 2 3 4
Creative Services communications:	1 2 3 4
Rating Categories
1 - Surpassed Expectations 2 - Met Expectations 3 - Did Not Meet Expectations 4 - Not Applicable
IT Services Team Survey:
Response to scheduling requests:	1 2 3 4
Help Desk information and support:	1 2 3 4
Analysis of my company's IT needs:	1 2 3 4
Solutions presented:	1 2 3 4
Knowledge of on-site technicians:	1 2 3 4
Communications with IT Services:	1 2 3 4
Implementation of solutions:	1 2 3 4
On-site Training:	1 2 3 4
IT Strategic Planning Services:	1 2 3 4
The attitude of my Technician:	1 2 3 4
The appearance of my Technician:	1 2 3 4
Overall Company Rating:
Overall, the value I received for my investment:	1 2 3 4
I would tell my peers and friends that CommuniCom's performance:	1 2 3 4
General Comments: